I found this a really helpful and thoughtful piece. I used to work in a huge UX / UI design team. I noticed that the older more experienced designers solicited customer feedback LESS, and the younger more inexperienced designers were eager to do more user research. The thing was the design work of the older designers was often better thought through, with less for customers to complain about. There's a balance to be struck between always asking for user feedback, and trusting your experience and following best practice as a designer.

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Charlotte Fountaine

Charlotte Fountaine

Service designer, eager to use design to reduce inequality and influence positive social change.