‘The Jam’ is a useful metaphor when building a compelling product that people love. — “Product-market fit is the degree to which a product satisfies a strong market demand. Product/market fit has been identified as a first step to building a successful venture in which the company meets early adopters, gathers feedback and gauges interest in its product.” Wikipedia We co-founded Kalda, the world’s first…

While we focus on creating a digital product to improve people’s mental health, it’s important to create a healthy work environment for ourselves. — In October 2020 Al Dee, Daniel Botcherby and I teamed up to develop Kalda. Kalda is the mental wellbeing app for the LGBTQIA+ community. Creating a new start up some of my main stresses have been: overwork, worries of being incapable, and miscommunication. Building Kalda involves wearing many hats, feelings…

I found this a really helpful and thoughtful piece. I used to work in a huge UX / UI design team. I noticed that the older more experienced designers solicited customer feedback LESS, and the younger more inexperienced designers were eager to do more user research. The thing was the design work of the older designers was often better thought through, with less for customers to complain about. There's a balance to be struck between always asking for user feedback, and trusting your experience and following best practice as a designer.

I met my co-founders, thought up a business idea, and gained pre-seed investment in 12 weeks. I learned a lot. — In September 2020 I waved goodbye to my job as a UX Designer at Sainsbury’s. It felt like a wild move in the midst of a global pandemic. Online shopping sales were booming, it felt like the safest industry to be in. …

Rate yourself to find out what kind of file organiser you are. You could win Chief of the Files. — When people talk about good collaboration within digital teams, they often talk about: good team structure delivery management working in sprints design of the workspace The boring cousin of good collaboration is proper file organisation. File organisation allows for internal memory within teams and better communication. When I start a…

I recently switched from a service design role to a user experience design one. Before working Sainsbury’s I felt frustrated with the lack of implementation in Service Design. When I started job hunting I was looking for a role where I could work on live, user-facing services. I saw lots…

Here’s how I took a Think Week 💅 — I wrote this sitting on a beach, coming to the end of my self-proclaimed ‘Think Week’. Taking a Think Week for yourself is a great indulgence, and if you have the time and funds you gotta do it. I watched Netflix’s Bill Gates documentary. Now I don’t want to idolise…

My least successful projects have 4 things in common. — Over the last 5 years I’ve worked on lots of different service design projects. Some of my projects have resulted in meaningful changes to an organisation, which have improved people’s experiences of using their services. But there have been plenty of projects that never became services that people actually use. …

Let’s move toward a stronger evidence base in digital health. Blog originally published on Department for Health and Social Care’s digital blog. Imagine you’re a product manager who works in public health. You lead a team in developing a digital health product for quitting smoking. …